Refund policy
At Bravento Home, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we are here to help.
Returns
You may return eligible items within 30 days of receiving your order.
To qualify for a return, items must:
- Be unused and in their original condition.
- Be returned in the original packaging.
- Include all accessories, manuals, and documentation provided with the product.
Certain items may not be eligible for return due to hygiene, customization, or other restrictions.
Return Process
To initiate a return, please contact our customer support team with your order number and reason for the return.
Contact Information:
Bravento Home
Email: support@braventohome.shop
Phone: +44 7985 612198
Once your return request is approved, we will provide instructions for returning your item.
Refunds
After we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved, your refund will be processed within 10 business days to your original payment method. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. We will work quickly to resolve the issue through a replacement, exchange, or refund.
Return Shipping
Customers may be responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Contact Us
Bravento Home
Monday – Saturday, 9:00 AM – 6:00 PM (GMT)
Email: support@braventohome.shop
Phone: +44 7985 612198
Warehouse Address:
10 Medlock Wy,
Clitheroe,
BB7 2FG,
United Kingdom